Anybody can relate to the frustration that comes with being sent through long lines of red tape to ask a question. A new San Francisco based website is aiming to simplify that process by providing customers with a forum to voice questions and comments about any company they choose.

The site is appropriately named “Get Satisfaction,” and as reported in the Sunday Times, since it’s September launch customers have been able to comment on over 2,000 companies. Already, 40% of these companies have caught on and publicly responded, so when future customers come searching with similar questions, both sides can rest assured there may already be an answer waiting for them at www.getsatisfaction.com. Anyone can visit the site, search through questions similar to their own , or post a new thread. Company representatives then post answers, and the question is added to the database for future users. Essentially, it’s an instruction guide shaped by user feedback.

Spongecell is on board with Get Satisfaction, using the site to communicate with users and the ins and outs of interactive calendars and widgets. Already, the site is facilitating our ability to build instructional content for our users, how to get the most out of our interactive marketing tools, and giving tons of hints on how to take advantage of complete customization. The best part? Users can get questions answered whenever they need…Sound too good to be true? Check it out at www.getsatisfacion.com, and challenge a Sponge Rep give you satisfaction.

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